Every year, your hotel welcomes real guests — people who already know the space, the team, the city around it. Today, that relationship dies at check-out. OttenTrips is the loyalty layer that's missing: it reactivates past guests, connects them to curated experiences, and turns every stay into a relationship that continues.
OttenTrips Hotel Manager
Your hotel already has a guest database — the past. You already have guests living their stay right now — the present. And you need to make sure they come back — the future. OttenTrips optimizes revenue on all three fronts, at once.
Your PMS's guest history is organized, segmented and reactivated through campaigns — the first revenue front, made of guests who already know the hotel and hadn't heard from you in a while.
Current guests discover curated experiences and earn cashback during the stay itself — the second revenue front, generated while they're still at your hotel.
Every guest stays connected to the Membership — the third revenue front, made of direct bookings on future trips, at no acquisition cost to the hotel.
Thousands of guests have already trusted your hotel. Most never hear from you again. OttenTrips changes that.
Securely import your historical guest database from your PMS or from OTA exports.
Guests are automatically organized by stay history, spend, travel patterns and engagement.
Launch personalized campaigns designed to encourage guests to book directly with your hotel again.
Returning guests automatically become OttenTrips Members, unlocking future benefits.
Traditional hotel marketing focuses on winning strangers. OttenTrips starts with people who already know, trust and enjoyed your hotel.
Instead of paying again to win the same traveller, we help you turn past guests into returning members.
Every returning guest strengthens your hotel, joins the OttenTrips Membership, and creates opportunities for future stays, curated experiences and long-term loyalty.
Recover bookings from guests who already know your property.
Every guest becomes part of a connected travel ecosystem.
Generate additional revenue whenever your guests book curated experiences.
Understand your guests beyond a single booking.
The same curation and operational care that elevate your guests' experience also reach your team's daily work — with no extra red tape.
Every staff member has their own OttenTrips account, with personal perks at partner suppliers and recognition for helping guests discover curated experiences.
OttenTrips Membership turns every booking into a lasting relationship between your hotel and your guests. Instead of ending at check-out, the journey continues.
OttenTrips connects your guests to curated local experiences. Every booking creates extra value for travellers, local suppliers and your hotel.
No 15–25% Booking.com or Expedia commissions eating into every direct booking.
On bookings made 90+ days in advance, the guest can pay for the stay and the experiences in up to 3 instalments, interest-free — with zero risk to the hotel.
The guest gets cashback right away, in their digital wallet — a concrete reason to book direct next time.
This is the real reactivation email your guests receive — sent in the hotel's name, with OttenTrips only as the payment processor working in the background.
Every interaction helps build richer knowledge about your guests. Discover what they like, when they travel, which experiences they prefer, and what motivates them to return.
When a guest opens their digital wallet to use their cashback, or books a curated experience, it's your hotel's brand they see — OttenTrips runs quietly in the background. Your team still calls the shots, from its own OttenTrips panel, on what it needs to see.
Alecrim ao Chiado
Hotel Manager Sunset Sailing 18 bookings Wine Tasting 14 bookings Food Tour 11 bookingsOttenTrips was built specifically for independent hotels that want to increase their guests' long-term value without adding operational complexity.
Recover past guests through personalized lifecycle campaigns — designed and managed by OttenTrips, ready from day one.
History, preferences and behaviour of the traveller, all in one place.
Turn every guest into an OttenTrips Member.
Reward loyalty without creating operational overhead.
Generate extra revenue whenever your guests live curated experiences.
Measure campaigns, repeat guests, revenue and engagement.
We believe independent hotels shouldn't have to pay enterprise software prices.
No. OttenTrips complements your current PMS, focusing on the guest lifecycle, loyalty and new revenue opportunities.
Historical guest data is imported securely, segmented, and used to launch personalized campaigns that encourage guests to come back.
Always the guest. The cashback wallet, the recommended experiences and the reactivation communication all appear under your hotel's identity — OttenTrips runs the infrastructure behind it, without taking the place of your brand.
Yes. Guests can discover, book and use their accumulated cashback on curated experiences through the OttenTrips ecosystem.
Guests join OttenTrips through your hotel, strengthening your relationship while also becoming part of a wider travel network.
OttenTrips is the way there. Help us redefine the relationship between hotels, travellers and destinations.
Whether you want to reactivate past guests, increase direct revenue, improve guest loyalty or become one of our founding partner hotels, we'd love to talk to you.