FOR INDEPENDENT HOTELS

Your guests shouldn't disappear after checkout.

Every year your hotel welcomes hundreds or thousands of guests. Most never return. OttenTrips helps you reconnect with previous guests, reward loyalty, generate new revenue and transform every stay into a long-term relationship.

Hotel Performance
Previous Guests 12,486
Contactable Guests 4,912
Reactivation Campaign Active
Estimated Revenue €18,450
Otten Members 1,347
FOUNDING HOTELS

Already growing with OttenTrips.

Alecrim ao Chiado
Alecrim ao Chiado Chiado · Lisboa
Once Upon A Yellow House
Once Upon A Yellow House Alfama · Lisboa
Casa Palmela
Casa Palmela Hotel · Arrábida
WHY OTTENTRIPS

Most hotels focus on acquiring the next guest.
We help you recover the ones you already earned.

Guest acquisition is becoming more expensive every year. Your greatest asset isn't another OTA reservation. It's the relationship you've already built.

01

Reactivate Previous Guests

Launch personalised campaigns designed to encourage returning stays.

02

Build Membership

Every returning guest joins the OttenTrips ecosystem, increasing lifetime value.

03

Generate New Revenue

Earn revenue from curated experiences booked by your guests, before, during and after their stay.

GUEST REACTIVATION

Every previous guest is an opportunity.

Thousands of guests have already trusted your hotel. Most of them simply never hear from you again. OttenTrips changes that.

1

Import Previous Guests

Securely import your historical guest database from your PMS or OTA exports.

2

Smart Segmentation

Guests are automatically organised by stay history, spending, travel patterns and engagement.

3

Automated Campaigns

Launch personalised campaigns designed to encourage guests to return directly to your hotel.

4

Membership Activation

Returning guests automatically become OttenTrips Members, unlocking future benefits.

Guest Reactivation
Previous Guests 12,486
Contactable 4,912
Campaign Open Rate 64%
Returning Reservations +73
Estimated Revenue €18,450
WHY IT WORKS

Stop rebuilding relationships.

Traditional hospitality marketing focuses on acquiring strangers. OttenTrips starts with people who already know, trust and enjoyed your hotel.

Instead of paying again to acquire the same traveller, we help transform previous guests into returning members.

Guest Stay
Reactivation Campaign
Direct Reservation
OttenTrips Membership
Lifetime Guest Value
MORE THAN REACTIVATION

Reactivation is only the beginning.

Every returning guest strengthens your hotel, joins the OttenTrips Membership and creates opportunities for future stays, curated experiences and long-term loyalty.

Higher Direct Revenue

Recover bookings from guests who already know your property.

Membership Growth

Every guest becomes part of a connected travel ecosystem.

Experience Revenue

Earn additional revenue whenever your guests book curated local experiences.

Guest Intelligence

Understand your guests beyond a single reservation.

OTTENTRIPS MEMBERSHIP

Your hotel becomes the beginning of every future journey.

OttenTrips Membership transforms every reservation into a long-term relationship between your hotel and your guests. Instead of ending at checkout, the journey continues.

🏨

Hotel Stay

Membership

🎁

Rewards

✈️

Next Trip

Guests receive

  • OttenTrips Membership
  • Otten Points
  • Curated Experiences
  • Exclusive Benefits
  • Personalised Recommendations
  • Future Travel Rewards
NEW REVENUE STREAM

Your guests already buy experiences.
Now your hotel benefits too.

OttenTrips connects your guests with carefully curated local experiences. Every booking creates additional value for travellers, local businesses and your hotel.

HOTEL STAY

€760

Two-night reservation
+
EXPERIENCES

€280

Sailing • Food Tour • Wine
=
MORE VALUE

Shared Revenue

Hotel • Local Partner • OttenTrips
GUEST INTELLIGENCE

Know your guests.
Not just their reservations.

Every interaction helps create a richer understanding of your guests. Learn what they enjoy, when they travel, which experiences they prefer and what motivates them to return.

Guest Profile

Preferred Destination Lisbon
Favourite Category Gastronomy
Average Stay 3.4 Nights
Last Visit March 2026
Lifetime Value €2,840
ONE PLATFORM

Everything connected in one place.

Reactivation Campaigns

Guest Database

Membership

Otten Points

Analytics

Revenue Share

PLATFORM FEATURES

Everything your hotel needs. Nothing you don't.

OttenTrips was designed specifically for independent hotels looking to increase guest lifetime value without adding operational complexity.

Automated Reactivation

Recover previous guests through personalised lifecycle campaigns.

Guest Profiles

Unified traveller history, preferences and behaviour.

Membership

Transform every guest into an OttenTrips Member.

Otten Points

Reward loyalty without creating operational overhead.

Experience Revenue

Earn additional revenue whenever your guests enjoy curated experiences.

Performance Analytics

Measure campaigns, returning guests, revenue and engagement.

SIMPLE PRICING

Grow first. Pay as value is created.

We believe independent hotels shouldn't pay enterprise software prices.

FAQ

Frequently Asked Questions

Does OttenTrips replace our PMS?

No. OttenTrips complements your existing PMS, focusing on guest lifecycle, loyalty and new revenue opportunities.

How does Guest Reactivation work?

Historical guest data is securely imported, segmented and used to launch personalised campaigns encouraging guests to return.

How does Revenue Share work?

OttenTrips only participates when measurable value is generated through reactivated bookings, new reservations or curated experiences.

Can guests book experiences directly?

Yes. Guests can discover, book and redeem curated experiences through the OttenTrips ecosystem.

Is the Membership exclusive to our hotel?

Guests join OttenTrips through your hotel, strengthening your relationship while becoming part of a wider travel network.

FOUNDING HOTELS

Join the hotels shaping the future of independent travel.

Help us redefine the relationship between hotels, travellers and destinations.

CONTACT

Let's build the future of independent hospitality.

Whether you're looking to reactivate previous guests, increase direct revenue, improve guest loyalty or become one of our founding hotel partners, we'd love to hear from you.

Email hello@ottentrips.com
Headquarters Lisbon, Portugal